Frequently Asked Questions
Everything you need to know about Butterfly sports gear, shipping, and returns.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like table tennis tables or heavy training gear, delivery may take 7-10 business days depending on your location.
What is your return policy for professional gear?
We offer a 30-day return policy for all unused items in their original packaging. Please note that custom-assembled rackets or used apparel cannot be returned for hygiene and quality reasons.
Do you offer international shipping?
Yes, Butterfly ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the order.
How do I know which racket or rubber is right for my playing style?
We provide a detailed 'Gear Guide' on our website. You can also contact our equipment specialists via live chat for personalized recommendations based on your skill level and technique.
Are your products covered by a warranty?
All Butterfly hardware and equipment come with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from regular athletic play.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna for larger purchases.